Support

Need Help?

Hello! Thanks for taking the time to visit this page. If you are in need of assistance, we recommend you follow these steps:

1. Check The Wiki

If you need assistance, the first thing you should try is reading the wiki. It is available in the tab bar at the top, or the drawer if you are viewing this page on a phone. There are some nested sub-pages, so be sure to expand them if need be. Common questions can be found in the FAQ guide.

2. Ask #help (or #lounge)

If searching the wiki was not helpful, your next step should be to try consulting #help or another community on the network, such as #lounge. A lot of common IRC questions can be answered there, and this route is more helpful if you are looking for client-specific advice on things related to Techtronix, since the community uses a diverse set of IRC clients.

You can visit the chat page to join #lounge directly from your browser.

3. Send a Support Ticket

If all else fails, you can submit a support ticket. Certain types of assistance already require use of the support ticket system, such as network ban appeals. Be sure to select the correct category/classification when submitting a ticket! This is easier for us to track and it makes sure your ticket is answered as fast as possible with the correct staff.

Tickets will be ignored/closed automatically if they are not filled out properly.